In-house average weekday ridership for February was 2,979, down by -1.39% from last year. Supplemental providers average weekday ridership was 459, up by 41.23%. Combined in-house and supplemental providers average weekday ridership was 3,438, up by 2.75%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 30,402 boardings, up 4.40% as compared to the same time period in fiscal year 2025.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 87.94% for February. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 88.94%. On-time performance for trips with a desired arrival time was 58.13% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 90.44% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of February, Handi-Van operated 64,991 trips including 5,793 trips that were longer than one hour in trip time. The analysis found that 77.92% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 385 or 6.65% of these trips were more than 15 minutes longer than comparable fixed-route trips. 894 or 15.43% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 76.99% for February, down by -1.01% from last year.
Over the month of February, reservationists answered 38,271 calls. Of those calls, 98.52% were answered within 3 minutes, and 99.92% were answered in 5 minutes.
| February FY2026 |
February FY2025 |
% Change FY 25 to 26 |
8 Month FY2026 |
8 Month FY2025 |
% Change FY 25 to 26 |
Benchmark | |
|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 82,806 | 80,953 | 2.29% | 721,127 | 690,725 | 4.40% | |
| Average Weekday Ridership | 3,438 | 3,346 | 2.75% | 3,418 | 3,271 | 4.51% | |
| Unique Riders During the Month | 5,690 | 5,501 | 3.44% | 5,748 | 5,576 | 3.08% | |
| Cost per Revenue Hour | $124.58 | $120.10 | 3.73% | $119.82 | $116.80 | 2.59% | <= $90 |
| Cost per Passenger Trip | $60.87 | $56.75 | 7.26% | $57.32 | $55.15 | 3.93% | <= $39 |
| Cost per Revenue Mile | $8.39 | $8.26 | 1.57% | $8.11 | $8.06 | 0.62% | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.05 | 2.12 | -3.29% | 2.09 | 2.12 | -1.31% | >= 2.2 |
| Farebox Recovery | 2.48% | 2.87% | -0.39% | 2.66% | 2.87% | -0.21% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 76.71% | 76.44% | 0.27% | 76.32% | 76.91% | -0.59% | |
| Early Arrivals (> 10 Minutes) | 1.01% | 0.78% | 0.23% | 0.85% | 0.83% | 0.02% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.03% | 0.04% | -0.01% | 0.04% | 0.04% | 0.00% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 87.94% | 87.52% | 0.42% | 87.31% | 88.56% | -1.25% | >= 90% |
| On-Time and All Early Arrivals | 88.94% | 88.30% | 0.64% | 88.16% | 89.39% | -1.23% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.99% | 0.96% | 0.03% | 1.33% | 0.79% | 0.54% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 58.13% | 56.41% | 1.72% | 56.38% | 56.11% | 0.27% | > 90% |
| Comparative Trip Length Analysis | 77.92% | 73.65% | 4.27% | 75.20% | 73.56% | 1.64% | 50% |
| Excessive Trip Length | 6.65% | 9.03% | -2.38% | 8.83% | 9.48% | -0.65% | 1% |
| No Show / Late Cancellation Rate | 4.44% | 4.16% | 0.28% | 4.17% | 4.28% | -0.11% | < 5% |
| Advance Cancellation Rate | 25.85% | 20.72% | 5.13% | 22.61% | 21.31% | 1.30% | < 15% |
| Missed Trip Rate | 1.21% | 1.19% | 0.02% | 1.57% | 1.02% | 0.55% | < 0.5% |
| Complaints per 1,000 Trips | 2.31 | 1.67 | 38.32% | 2.53 | 2.27 | 11.45% | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.92% | 99.93% | -0.01% | 92.16% | 99.23% | -7.07% | 99% |
| Vehicle Availability | 76.99% | 78.00% | -1.01% | 79.67% | 75.34% | 4.33% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
